Download the presentation, here.


Andrew D. Paparozzi is Chief Economist at PRINTING United Alliance. His responsibilities include analyzing and reporting on the printing industry’s performance and prospects. His primary responsibility, however, is being an observer of the industry, listening carefully to the issues and concerns of company owners, executives, and managers. Paparozzi’s work at PRINTING United Alliance includes the COVID-19 Print Business Indicators Research series, the Growth Strategies and Capital Investment Report, the Printing Industry Markets and Products Report, and Economy Watch.

He is a regular speaker at printing industry conferences and a regular contributor to the industry trade press. Paparozzi joined PRINTING United Alliance in July 2018. Previously, he worked 31 years at the National Association for Printing Leadership (NAPL), where he developed the Association’s State of the Industry Series, Capital Investment Report, and Compensation Series.

Lisa Cross is a Principal Analyst with NAPCO Research.  Cross authors original research on emerging trends and changing dynamics in the commercial, in-plant and packaging industries, and the market forces that are driving those changes.

Cross was formerly the Associate Director of Keypoint Intelligence-InfoTrends’ Business Development Strategies service, where she was responsible for conducting and presenting market research, advising on communication strategies, developing client content, assisting clients in business development efforts, managing consulting projects, and monitoring industry events.


The road ahead for print providers offers many new challenges and opportunities. No matter what lies ahead, those print providers that strategize, plan, invest, and take actions will be in the best position to reap profits, enhance operational efficiency, attract and retain talent and win customers. Using economic and market research, this keynote session will define current trends shaping the printing industry and recommendations for achieving success.  

Session topics will include:

  • Trends in print service provider key performance metrics such as sales, cost inflation, prices, real (inflation-adjusted) sales, profitability, and confidence. 
  • Print providers key concerns heading into 2024 and plans to protect/build margins next year. 
  • The importance of investing in capital equipment, workforce development, and migration into new print segments. 
  • An analysis of print buyer characteristics, demands, print use motivations, and print provider selection criteria.
  • Print providers competitive trends, challenges, and strategies for improving productivity and growing sales.